Returns & Exchanges

At Bear Trail Bikes, we want you to be fully satisfied with your gear, which is why we offer a 30-day return window for all unused equipment and apparel. Whether the fit isn't right or you've changed your mind, we are committed to getting you back on the trail with the right gear.

1

Initiate Your Return

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Pack Your Gear

Place the items in their original packaging, ensuring all tags are attached and the equipment is securely padded for transit.

3

Attach the Label

Print the prepaid shipping label provided via email and affix it clearly to the outside of your return package.

4

Drop Off and Refund

Hand your package to the designated carrier; once our technicians inspect the item, your refund will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing